Privacy Policy
At Lavender Lodge, we are committed to safeguarding and respecting privacy.
This Privacy Policy outlines what happens to your personal information that you provide to us and how we use such information. It also explains how any data we collect from you is stored.
By sharing your personal information with us, you confirm that you have read and understood the terms of this privacy policy.
We may change this policy from time to time by updating this page. We recommend you review this page regularly. By using our website, you’re agreeing to be bound by this Policy.
What type of information is collected from you?
We may collect the following information:
-
Information provided voluntarily by you.
What we do with the information we collect?
We require this information to understand your needs and provide you with a better service.
Who has access to your information?
We will never sell or share your personal details to any company. We may pass your information to our third party professional contacts such as the CQC, NHS, Social Services or GP.
Storing Your Personal Data
In operating our website it may become necessary to store data that we collect from you. By providing your personal data to us, you agree to this processing and storage of data. We have a legal obligation to keep this data for six years after which time it will be deleted.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely your choice.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Accessing and updating your information
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct information from us about our care services, we will not contact you by email, phone or text message unless you have given your prior consent. If you believe that any information we are holding on you is incorrect or incomplete, please contact us. You have the right to ask for a copy of the information.
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.