PRIVACY AND DIGNITY
We recognise the changes service users face when moving into a home. To minimise the impact of those changes we will promote the philosophy of a ‘family circle’. Staff will be inducted from the outset of employment in the importance of valuing people as individuals and respecting their choices, privacy, dignity and maintaining their independence as far as possible. Service users are able to choose for themselves whether they wish to remain in the privacy of their own accommodation or go to one of the communal areas. Staff will knock on service users doors, whether it is their room or bathroom, before entering. Staff will recognise the rights of confidentiality for service users and other members of staff.
The ethos of Lavender Lodge is to promote a culture of openness where service users can express their wishes or concerns without fear of prejudice. We recognise each person’s right to air their views, voice their opinions, make choices and be informed of their health requirements and be given help to accept any treatment required.
We will endeavour to retain as much privacy and dignity as possible by:
- Helping service users to personalise and equip their rooms as they wish.
- By providing keys, where appropriate, to their rooms and a secure place for their valuables.
- Giving service users the opportunity to have privacy when receiving visitors, making telephone calls or opening and reading mail.
- Securing all service users’ records and information and respecting the confidentiality of those records.
- Treating each service user as an individual and a respected member of the family circle.
- Assisting service users to maintain their dignity through their personal appearance and behaviour.
- Promoting activities that encourage service users to express themselves as individuals.
- Helping service users to overcome any shortcomings they may experience through age or disability.
Disabilities however small can quickly undermine dignity, therefore at Lavender Lodge we aim to maintain respect for our residents’ values by treating each resident as an individual and valued person. Our aim is to assist them to present themselves, as they would wish through their own choice of clothing and appearance.
We are aware that our residents have given up a good deal of their independence in entering our home and believe that it is most important to provide as tactfully as possible any assistance required allowing independence in carrying out some daily living tasks unaided, wherever possible. Our residents will be encouraged to have access to, and actively contribute to the planning and implementation of their own care plans.