Therefore, consultations will be held with our clients, their representatives and outside agencies. Quality assurance surveys will be designed to be user friendly. We want everything we do at Lavender Lodge to be driven by the needs and aspirations of our residents. We recognize how easily this focus can slip and we will remain vigilant to ensure that the facilities, activities and services of the home remain resident based.
We are committed to achieving our aims and objectives and we welcome the scrutiny and comments of our residents, families and others.