As a service user in our Home you can expect:

  • A friendly, helpful and supportive service from all the staff at all times.
  • To receive skilled and sensitive care to enable you to enjoy the best outcome for your health and well being.
  • To retain personal dignity and independence.
  • To be addressed by a name that is your choice.
  • To have your personal privacy protected and respected.
  • To be informed about the routine of the Home and have the opportunity to join in with any discussions about change.
  • To be able to help plan your care and future wishes with the co-operation of the staff.
  • To be able to make informed choices, without bias.
  • To be able to attend any meetings/reviews about your future care.
  • That any special needs or disability you may have will be taken into account by the staff.
  • To have a choice in the selection of meals that is varied, appealing, wholesome and nutritious. Special dietary requirements will be catered for. Meals are taken in a congenial setting and at flexible times
  • To be made aware of, and have access to, the same community and social facilities as any other citizen.
  • To attend local churches, places of worship, clubs or any organisation of your choice.
  • To choose your own medical practitioner from those available locally, and to consult them in the privacy of your own room.
  • To have unrestricted access to relatives, friends or advisors and have privacy for discussion and meetings.
  • To have the right to decline visits from people you do not wish to see.
  • To be able to communicate with whomever you choose.
  • To have access to the formal complaints procedure.
  • To exercise civil rights and duties, in particular to receive political literature and vote at elections. Where you are able to exercise these rights, support will be provided.
  • To remain at the home, if you so wish, throughout all stages of physical illness. Transfer to hospital will occur only on the recommendation of a medical practitioner.
  • To follow beliefs and culture.
  • To bring personal possessions into the Home.